Shipping policy

General Delivery Information

Our products are dispatched within 1 business day. Please ensure your address is correct during checkout, as our system cannot accept order cancellations following payment to expedite delivery. Delivery typically takes 5-10 business days. Depending on the size and weight of your item, it will be sent via courier or Australia Post. Please refer to the individual product page for specific delivery methods.

Note: PO Boxes cannot receive items above 25kg or longer than one metre.

Buyers are fully responsible for providing the correct delivery address and mobile phone number at checkout. Address changes after checkout are not valid.

Free Shipping

We offer free shipping on some of our items to metro areas. Check shipping rates in checkout.

Australia Post Deliveries

If your goods are sent through Australia Post, you may receive a knock on the door or a card in your letterbox indicating your item is available for pickup from your local post office. A signature is required for collection.

A re-delivery fee will be charged for items returned due to an incorrect delivery address or failure to collect from the Post Office.

Courier Deliveries

Once your item reaches the nearest depot, the courier provider will contact the nominated receiver via email to provide delivery updates. Deliveries are made during normal business hours (9 am-5 pm) on weekdays. Delivery is not available on weekends, public holidays, or after business hours.

The courier may require your assistance unloading from the vehicle. Deliveries are made to the property entrance only. A re-delivery fee will be charged for items that are undeliverable and/or returned due to an incorrect delivery address or unsuccessful delivery attempts.

Special Delivery Conditions

We cannot guarantee door-to-door delivery for every customer. Buyers in remote areas such as farms, islands, mining camps, small towns, or other out-of-the-way locations may need to collect their items from the nearest freight depot.

Same Day Delivery – Sydney Metro 

On Demand – Afternoon

Select the On Demand -Afternoon service and order by 11am AEST to receive your order between 1pm-5pm the same day. Orders placed after 11am or on public holidays/weekends will be delivered during the same time slot on the next business day. This service is restricted to Sydney Metro postcodes. Size and weight limits also apply. Parcels are set to Authority to Leave.

On Demand – Tonight

Select the On Demand - Tonight service and order by 3pm AEST to receive your order between 6pm-9pm the same day. Orders placed after 3pm or on public holidays/weekends will be delivered during the same time slot on the next business day. This service is restricted to Sydney Metro post codes. Size and weight limits also apply. Parcels are set to Authority to Leave.