Returns Policy

Statutory Rights

  • Equipmed’s returns policy does not limit your statutory rights under Australian Consumer Law. You are entitled to return an item if you believe there is a problem. Generally, you are responsible for returning the item if it can be posted or easily dropped off. For items collected from our warehouse, it is usually the buyer’s responsibility to return the item for a warranty claim, with some exceptions.

Postage Costs

  • You can recover reasonable postage or transportation costs if the product is confirmed to have a problem and is eligible for warranty, provided you have a receipt. Within 60 days of purchase, Equipmed may provide details for returning the item at no cost to the customer if freight costs apply. If the product failure is found to not fall within warranty provisions or statutory rights, you may need to pay transport and/or inspection costs (estimates will be advised).

Warranty Conditions

  • Returns are accepted in line with our warranty conditions.

Faulty Items

  • To return a faulty item, email with your order number. Photos and/or videos of the item may also be requested to assist in the return process. All relevant information will be sent to you at this time.
  • Our Customer Service Department must first issue you a Return Authorisation (RMA) number before you return or post items. Returning items without instructions may result in them not being identifiable or accepted.
  • Once a return is authorised, ensure the product is packaged securely to prevent damage during the return process. Failure to do so may affect the resolution offered.
  • The inspection outcome should take no longer than 6 business days from when the item is received by our service department, though times may vary.
  • While many spare parts are stocked in Australia, certain parts may need to be ordered from the supplier. Most ordered parts arrive within 15 days, but some may require up to 8 weeks.

Change of Mind

  • You will receive a store credit for returned items if you change your mind. This also applies to orders cancelled after the item has been dispatched from our warehouse.
  • Change of Mind returns are accepted for 14 days after receiving the item. The item must be in re-saleable condition to qualify for a store credit. Store credit is valid for 12 months.
  • Handling/cancellation fees apply at 20% of the purchase price. The refund amount will not include original freight costs, where freight costs were listed separately.